Delivery and Return Policy
Delivery Policy:
At Kid Pillow SIA, we aim to provide convenient and reliable delivery options for our customers. Our delivery policy is as follows:
Omniva:
- Delivery within Latvia parcel machine: €3,50
- Delivery within Lithuania and Estonia parcel machine: €5,00
- Delivery within Latvia courier: €8,00
- Delivery within Lithuania and Estonia courier: €11,00
Venipak:
- Delivery within Latvia parcel machine: €2,50
- Delivery within Lithuania and Estonia parcel machine: €7,00
- Delivery within Latvia courier: €8,00
- Delivery within Lithuania and Estonia courier: €10,00
Post Service:
- Delivery to Europe: €20,00 (except Estonia, Lithuania)
- Delivery outside the EU: Price on request
Free shipping:
- Free shipping to Latvia for orders from €50,00 and above
- Free shipping to Lithuania, Estonia for orders from €70,00 and above
- Free shipping to EU for orders from €100,00 and above
Please note that delivery times may vary depending on your location and other factors. We strive to process and ship orders promptly to ensure timely delivery.
Return Policy:
We want you to be completely satisfied with your purchase from Kid Pillow SIA. If for any reason you are not satisfied, our return policy allows for product returns under the following conditions:
- The customer is responsible for the cost of return shipping.
- Products must be returned in unused and original condition.
- Product returns are accepted within 15 days from the date the order is received.
- Money refunds will only be issued once the returned product is received by us and confirmed to be in non-used condition.
- Payment refunds may take up to 15 business days to process.
Please note the following additional details:
- If a customer fails to collect their order from the designated parcel machine, a refund will be issued for the product cost only.
- We reserve the right to refuse returns if the product does not meet our return policy criteria.
- Return shipping costs are non-refundable.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at [customer service email or phone number] to request a return authorization.
- Pack the product securely in its original packaging, if possible.
- Ship the product back to us using a trackable shipping method.
- Once we receive the returned product and confirm its condition, we will initiate the refund process.
Contact Us:
If you have any questions or concerns about our delivery and return policy, please contact our customer service team at:
Kid Pillow SIA
Email: info@kidpillow.eu
Phone: +371 28213733, +371 28606207
Thank you for choosing Kid Pillow SIA. We appreciate your business and strive to provide excellent customer service.
